Job Responsibilities

· Specifically responsible for Database and System installation, training and project management for the TabSquare products & associated interfaces.

· Manage project timelines, installation and configuration of the TabSquare product suite 

· Track and resolve issues and escalate issues when required

· Provide application training with a demonstrated understanding of Application, Database and content management systems

· Be familiar with and adhere to the latest training and installation standards and procedures

· Work with internal support and product teams to ensure service level requirements are exceeded

· Work with customers to ensure that contractual service expectations are exceeded

· Provide pre sales support to the local sales team

· Perform other duties as requested or as deemed appropriate

Skills & Qualifications

· NITEC or Diploma IT or equivalent

· Experience with MS SQL, MySql, PHP or Socket programming desirable

· Strong analytical, people management and project management skills

· Excellent oral and written communication skills

· Self motivated and excellent customer handling skills

· Ability to work independently under pressure to meet service levels agreement